Frequently Asked Questions
To access the Device Coverage Checker tool, click the Device Coverage Checker link on the Cisco Tools & Resources page.
Anyone with a valid Cisco.com account can access the Device Coverage Checker tool, but only Customers and Partners with a service contract can leverage advanced features, including additional product and coverage information, bulk input of serial numbers, and export of results. If you do not have a valid Cisco.com account, you can register on the Cisco.com Registration page.
Valid Cisco device serial numbers are required as input. You can enter a comma-delimited or space-delimited list of up to 20 serial numbers in the field provided. If you are a Customer and Partner, you can use the bulk input method to submit up to 1,000 device serial numbers.
The serial numbers are checked in the Cisco Service Contract database to identify their current status. If the serial number is listed on a currently active service contract with a line item expiry date that has not passed, the coverage is considered Active. In that case, the device is identified (with a green check mark) as Covered. Any other condition (for example, the device coverage or the contract has expired or the serial number is not found in Cisco’s contract database) results in no Coverage indicator.
The coverage check results are valid only for the time that the check was performed; this time is indicated by a date/timestamp on the results display.
Guest users can view only basic coverage status for the serial numbers submitted. To view additional details, you must register as a Customer or Partner.
If the device coverage or the contract has expired or the serial number is not found in Cisco’s contract database, no Coverage indicator is shown.
If the serial number is not found in Cisco’s contract database, no product information can be shown. The serial number might be valid; however, if it has never been placed under a Cisco service contract, it will not be found in the contract database.
If you enter serial numbers for devices listed on your active contracts, the Contract and Warranty details and Expiry Dates are displayed. These details are available only to users who are associated with the devices.
To view the contracts associated to your profile, access your Cisco Account Profile at the following URL:
If you want to associate a service contract to your Cisco.com profile, access your Cisco Account Profile using the following URL:
Note You can view details of the contracts associated to your Cisco.com account by clicking the associated to the contract link located beneath the results table on the Device Coverage Checker tool page.
Cisco Services can be ordered directly or through our global network of certified partners. If you currently have Partner-supplied service, please contact their representative for adding or renewing coverage.
To speak directly with Cisco to renew or add services, call 1-866-425-5351 (US/CAN 5am - 5pm Pacific).
For contact details in Other Countries, visit the Contact Cisco page.