Diagnostic signatures

This page provides you the list of the 193 diagnostic signatures and 84 CSA-DS that are executed in CSA. If a diagnostic signature has the status ‘internal’, this means that this check is not performed on the version available for customer and partner. This is because we are currently testing the code, making sure that the code runs correctly, that all issue are correctly detected and that there is no false positive. if you want to contribute to the automatic detection in CSA please consult this page: Plugin .

Product

Name

Status

Description

Creator

multiple

any_faulty_sip_messgaes

internal

Checks if there is faulty sip messages in the analysis.

hocao

multiple

stun_allocate_fail_insufficient_capacity

external

Check if a STUN allocate requests fail with insufficient capacity error code

hocao

multiple

stun_binding_request_not_permitted

internal

None

hocao

multiple

any_duplicated_packets

external

Check if duplicate packets are seen as part of a RTP stream.

belhoest

multiple

call_no_ack

external

Checks if any call could not connect because there was no ack to 200 OK

hocao

multiple

any_detect_missing_stream

external

This DS will check if all streams going from device1 to device2 and from device2 to device1 arrive safe and sound at destination

emarecha

multiple

any_sip_message_changed_by_firewall

external

Checks if there is any difference between SIP message sent from firstNode to secondNode and the same message received by secondNode.

hocao

multiple

any_call_cscve90209

external

Checks if cscve90209 is hit :return:

hocao

multiple

any_binding_response_not_received

external

Check if a Binding Response has been sent by a party but not received by the other.

hocao

multiple

multi_packets_statistics_over_stream_link

internal

emarecha

multiple

any_attendee_cannot_share

internal

Checks if CSCvg91403 is hit :return:

belhoest

multiple

cms_cluster_lync_benotify_fail

external

hocao

multiple

any_only_host_candidate

external

Check for calls that only have host candidates in the SDP and no relay candidates as this can cause calls without media.

hocao

multiple

bfcp_one_way

external

Checks if there is one way BFCP communication for any Call and alerts about the presentation sharing failing over separate content channel.

vsidimak

multiple

stun_allocate_wrong_credentials

external

Check if a STUN allocate requests with credentials was responded with 401 unauthorised

hocao

multiple

bfcp_floor_request_not_granted

external

Checks if there is negative response to BFCP Floor request which indicates issue with presentation sharing.

vsidimak

vcs

vcs_acme_longer_san_CSCvs42174

external

Check if ACME related errors for LetsEncrypt with large amount of SANs are present in Expressway log, and suggest workaround to the defect CSCvs42174

lbogdano

vcs

vcs_ssh_tunnel_alarm

external

Check for occurrence of bug CSCvf21540 where it reports a SSH tunnel alarm while the tunnel is working fine

stejanss

vcs

vcs_wrong_dscp_values

external

Checks if Edge server marks packets with wrong DSCP value due to CSCvg76528.

belhoest

vcs

vcs_CSCvn51723

external

Check if we are hit by CSCvn51723 (Unable to clear alarm “Failed to update key file” after upgrade to X8.11)

stejanss

vcs

vcs_e_no_public_address

external

Checks if a public IP address has been configured on -E server.

hocao

vcs

vcs_IdenTrust_CA

external

Checks if we have potential impact on the Cisco Root CA change by checking for following: a) Webex calls: DNS zone with TLS verify enabled OR Webex Zone b) SMART licensing enabled (with direct connection) c) Connector or Hybrid service running on Expressway

stejanss

vcs

vcs_CSCvp16250

external

Check if Authentication Trust Mode is set to “on” in the webex zone

acalleba

vcs

vcs_duplicate_dns_a_rule

external

Check if there are 2 A records resolving to VCS-E IP address

hamoshen

vcs

vcs_traversal_zones

internal

Check the status and failure message for the traversal zones.

belhoest

vcs

vcs_certificate

external

Check if VCS certificate match the requirements.

belhoest

vcs

vcs_old_generation_hw_check

external

Check if there is an unsupported software version running on 1st generation hardware.

belhoest

vcs

vcs_ce1200_fan_issue

internal

Check for EXWY-35973 on CE1200

nomat

vcs

vcs_cscvc58081

external

Check if vcs is affected by CSCvc58081.

kvancoil

vcs

vcs_64optionkeys_max

external

Check if VCS option keys don’t succeed more than 65 as not all will be taken

stejanss

vcs

vcs_cscvn78568

external

None

ftenerel

vcs

vcs_domain_csr_failed

internal

Check if error specific to domain csr creation is seen on Expressway-E logs on domain(s) enabled for MRA.

jalero

vcs

vcs_CSCvv46033

external

Check if the external interface is configured to be eth0. This is an unsupported configuration. ——————————- BLACKLISTING IN DS MANAGER BASED ON THE FOLLOWING JASON BROWN COMMENT IN JIRA: https://jira-eng-gpk1.cisco.com/jira/browse/EXWY-39045?focusedCommentId=352180&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-352180

ftenerel

vcs

vcs_packets_arrive_with_nat_ip

internal

Check whether the VCS/Expressway node has received a packet with the destination IP being a static NAT IP configured on the server. If it is the case, the packet will be discarded by the OS.

hocao

vcs

vcs_CSCvi62029

external

Checks if there is a error line on SIP parsing from warn-agent header where it starts with a number.

acalleba

vcs

vcs_CSCvq03446

external

Look for CRL issuer in the certificate as this results in clustering failures before X12.5.6.

acalleba

vcs

vcs_deployment_resourcecheck

external

Check if Expressway has been set up with the proper resources (CPU frequency) matching the profile (medium/large) and potentially this has come from a backup file from a medium VM that got restored on a large VM as per CSCvs59766 (seen when taking a backup of version before X12.6)

stejanss

vcs

vcs_traversal_client_on_e

internal

Check the status and failure message for the traversal zones.

belhoest

vcs

vcs_CSCvs42093

external

Check for CSCvs42093 on CE1200 where UCS HUU upgrade causes Intel X710 Drivers to stop functioning and network connectivity is lost

nomat

vcs

vcs_space_in_search_rule

external

Check if a regex starts or ends with a space.

belhoest

vcs

vcs_cscvn58620

external

Checks if the service domain field is used on the neighbor zone and if srv queries for _sip._tcp for the domain is being queried and responses received.

jalero

vcs

vcs_no_cn_in_cert_CSCvc47500

external

check for CSCvc47500: VCS doesn’t start properly if server cert is missing common name

hocao

vcs

vcs_exwy26045

internal

Check if the system was unable to handle a certificate with validity date 2050 or later.

kvancoil

vcs

vcs_alarm

external

Check if there is alarm raised on vcs.

belhoest

vcs

vcs_wrong_external_lan

external

Checks if the external LAN has been set to the correct interface.

hocao

vcs

vcs_uc_zone_tlsverify_name_check

internal

Check the TLS verify name configured on ExpE UC traversal zone and make sure that name exists in ExpC certificate

nomat

vcs

vcs_webrtc_badrequest

internal

Checks if a WebRTC Proxy connection fails with 400 Bad Request because the URL on the C is configured different than the request that came in (it needs to match).

stejanss

vcs

vcs_CSCus26094

internal

Checks if there is a CUCM added to Expressway where the name starts with a number.

acalleba

vcs

vcs_CSCvn28805

external

None

zzdravko

vcs

vcs_cscvu20511_response_not_sha256

internal

None

hocao

vcs

vcs_CSCvt94292

external

Checks if there is a error line on SIP parsing from warn-agent header where it starts with a number.

acalleba

vcs

vcs_e_sip_udp_enabled

internal

Check if SIP UDP is enabled.

hocao

vcs

vcs_certificate_chain_validation

internal

Check the whole certificate chain to find if server cert or server CA are going to expire soon/ are expired.

ftenerel

vcs

vcs_cscvu93713

external

CSCvu93713 MRA Logins failing with Incorrect Username and Password after upgrade or refresh of Unified CM nodes on Expressway.

ftenerel

vcs

vcs_cert_verification_invalid_CSCvq14399

external

Checks if there are invalid certificates reported by the certificate verification function which could be due to various reasons like CRL unreachability or expired, OCSP unreachability or expired, duplicate CA entries in trust store, expired certificates, … Example line: 2018-11-10T20:54:07.155+01:00 videogtwe02 cvs: UTCTime=”2018-11-10 19:54:07,152” Module=”developer.cvs.verifier” Level=”INFO” CodeLocation=”cvs_certificate_verifier(446)” Detail=”Certificate Invalid” SubjectCommonName=”videogtwi.ebu.ch” Error=”[3, 0, ‘unable to get certificate CRL’]”

stejanss

vcs

vcs_ds_wrong_notify_route

external

Dual Home presentation sharing failed due to wrong NOTIFY message forwarding

ftenerel

vcs

vcs_cscvx07831

internal

CSCvx07831

ftenerel

vcs

vcs_traversal_client_on_e_fake

internal

Check the status and failure message for the traversal zones.

belhoest

vcs

vcs_gw_to_external_int

external

Check if the default gateway of expressway-E points to the external interface.

asuchank

vcs

vcs_verification_error

external

Check if TLS handshake failed because of a missing CA certificate in the trust store or certificate received is invalid (in time).

hocao

vcs

vcs_clustering_nat

external

Check if clustering is enabled and if external interface has static NAT configured.

sdekunst

vcs

vcs_cscvn63274

external

CSCvn63274 Expressway attempting IP instead of FQDN for CUCM causing Certificate Check Failure

ftenerel

vcs

vcs_CSCvo41221

external

Checks if per-domain configuration is present and if DNS lookup for the domain is failing.

jalero

vcs

vcs_cscvm52774

external

CSCvm52774 Provisioning service not targeting per domain DNS

ftenerel

vcs

vcs_cscvk18309

external

CCSCvk18309 Expressway Fails to lookup LDAP server using DNS AAAA Resolution fails & user login fails

ftenerel

vcs

vcs_searchrules_priority_check

external

Check if 2 search rules have the same priority for the same protocol that can leads into call failures.

hamoshen

vcs

vcs_clock_synchronisation

external

Check if clock synchronisation issue causing MRA phone registration failures.

kvancoil

vcs

vcs_detect_expired_certificates

external

Check if certificates have valid dates.

evfedoto

vcs

vcs_CSCvr24185

external

Look for ‘No handlers could be found for logger developer.platform.platforminfo upon upgrade to 12.5.5’ in the log. Affects only x12.5.5 and X12.5.6

nomat

vcs

vcs_zone_peer_is_clusterfqdn

external

Checks if one of the peers on a zone is configured with a cluster FQDN

belhoest

vcs

vcs_smartlicensing_firewall

external

Check if a VCS or Expressway system is able to communicate fine with the smart receiver in cloud.

acalleba

vcs

vcs_ios_cert_requirements_HT210176

internal

Check whether the certificate of Expressway-E for WebRTC proxy comply with https://support.apple.com/en-us/HT210176 for proper iOS and MacOS support. It can be checked if we have existing WebRTC sessions using iOS or Mac on those versions or higher

stejanss

vcs

vcs_cve_checker

internal

Check if all the cve for vcs.

hocao

vcs

vcs_spark_config_check

external

Check if Expressway-E configurations for Spark Hybrid are correctly configured.

kogami

vcs

call_webrtc_cscve37570

external

Check if CSCve37570 is hit.

hocao

vcs

vcs_call_CSCvn49463

external

Check if there is a Microsoft call between neighbor zone of FE server and neighbor zone of CMS (for example) which should not use a RMS license but it does due to CSCvn49463

stejanss

vcs

vcs_call_CSCvq46646

external

Compares the inbound and outbound call leg to see if the isFocus parameter is being dropped.

acalleba

vcs

call_cmr

external

Check if there is a SIP call to WebEx for CMR Hybrid Deployment or CMR Cloud and when there is verifies that all requirements are met: early offer, encryption, video support, enough bandwidth and correct version.

kvancoil

vcs

vcs_sdp_too_large

external

Detects if a SIP message received was too big, leading VCS to be unable to decode the message

hocao

vcs

vcs_call_CSCvc47502

external

check if CSCvc47502 is hit: B2BUA SRTCP SSRC context limit causes EPs to report ‘replay detected’

hocao

vcs

vcs_call_CSCvo20736

internal

Checks if there is a TCP connection failed on port 5080

acalleba

vcs

vcs_call_cscvn97847

external

Checks if there’s media quality issues (mostly packet loss and Jitter) on outgoing streams when running VCS on appliance of the version X8.11.3 to X12.5.1.

jalero

vcs

call_msd_prior_tcs

internal

None

nomat

vcs

vcs_call_CSCux85276

external

Check issues in interworked calls missing videoBadMBsCap in the CapSet for H263 causing potential no video issues or call connect issues.

stejanss

vcs

call_packet_loss_jitter

external

Check for packet loss and high jitter values in RTP streams as these have direct impact on quality.

kvancoil

vcs

call_no_media

external

Check if packet capture is available and if so iterates over all the calls and finds if the media is supposed to pass through the box if we receive RTP. If not we verify the pcap covers the time of the call and an alert is raised.

kvancoil

vcs

vcs_call_CSCvn76809

external

None

zzdravko

vcs

vcs_call_cscvn07425

external

Checks if there are interworking calls while VCS/Expressway is in maintenance mode. If so this confirms CSCvn07425 a hit and returns the signature output.

jalero

vcs

call_skype_server_timeout

external

Check if there is a (Microsoft) SIP call to Skype (on-prem deployment or Office365) and when there is verifies the requirements of Skype on DNS and certificates when there is a 504 Server time-out response.

stejanss

vcs

vcs_call_cscvm75060

external

Checks if there are WebRTC proxy present and stunRefreshRequests with lifetime of 600 showing the presence of RTC-like stun traffic. Outputs the general warning message.

jalero

vcs

vcs_CSCvi29770

external

Check if CSCvi29770 is hit where Users experience one-way audio using Intercom feature over MRA

nomat

vcs

vcs_call_skype_no_media

external

Diagnostic signature that checks if there is a (Microsoft) SIP call to O365 Skype and and if there is an ICE negotiation failure with Microsoft.

kogami

vcs

vcs_call_CSCvm51105

external

CSCvm51105 SIP/H323 IWF Session Refresh Not working

ftenerel

vcs

vcs_call_cscvo02181

external

Checks if calls are failing with with request timeout when tcp connections to 5071 fails.

jalero

vcs

vcs_call_CSCuy64490

external

Check if CSCuy64490 is hit.

hocao

vcs

vcs_h245_tcp_connection

external

Check issues in h245 tcp connections.

evfedoto

vcs

vcs_not_responding_to_binding_request

external

Check if STUN binding request received by VCS is not answered because VCS has not route to send the response

hocao

vcs

vcs_call_CSCvv87246

external

Check if B2BUA is engaged and if there is an incoming 183 SIP message with Reason header that is stripped off

stejanss

vcs

vcs_CSCvq14504

external

Check if CSCvq14504 is hit where VCS B2BUA drops RTCP packets received from an endpoint and does not forward those packets, this happens for secure calls only and for video stream RTCP

nomat

vcs

vcs_call_cscvn17342

external

Checks if we resend re-invite after receiving 491 message to a previously send re-invite with the same CSeq.

jalero

vcs

im_microsoft_407

internal

Check if there is a 407 returned by IM&P for instance messaging with Microsoft Federation via Expressway.

kvancoil

vcs

vcs_call_CSCvd57073

external

Check if CSCvd57073 is hit.

hocao

vcs

vcs_CSCvr91082

external

Check if CSCvr91082 is hit where an MRA Call disconnects when escalated from audio to video

nomat

vcs

vcs_CSCve82299

internal

Check if CSCve82299 is hit.

kvancoil

vcs

vcs_call_CSCvg15240

internal

Check “400 Malformed route header error” from S4B causes skype users cannot see presence of the Jabber users.

evfedoto

vcs

vcs_call_cscvk38038

external

Checks if the received 486 message on the B2BUA containing Reason header is not forwarded to the CUCM with the header in place. Returns the output if bug CSCvk38038 is hit.

jalero

vcs

vcs_call_cscvn48431

external

Checks if the VCS/Expressway is interworking BFCP FloorRequestStatus=Accepted to H.323 responseType:Reject instead of ignoring it and waiting for FloorRequestStatus=Granted.

jalero

vcs

vcs_call_CSCui14790

external

Check issues in H.323 calls with FECC enabled as Expressway uses the same ports for Data and Video on OLC.

stejanss

vcs

vcs_cscve41422_dual_home

external

Dual Home through VCS/Expressway fails because of CSCve41422

hocao

vcs

vcs_call_b2bua_not_listening

external

Check if a TCP connection to the B2BUA could be successfully established. The B2BUA is used for calls that involve any zone that have the encryption setting set to anything other than auto.

hocao

vcs

vcs_b2b_call_dns_tcp_failure_CSCvn27081

external

Check if a outgoing B2B call failed because of DNS or TCP issue

hocao

vcs

vcs_call_CSCvu78961

external

None

ftenerel

vcs

vcs_call_cscvu13745

external

CSCvu13745 - Expressway Edge not forwarding received invite from Jabber to Expressway Core Conditions: 1. isEdge is True 2. Expressway-E replies with {{407 Proxy Authorization Required}} to INVITE (check that in CSeq there is INVITE) 3. The next invite received from the internet (CSeq of previous +1) check: * record-route Sip Invite header for {{zone-id-delegation=1}} entry * {{Proxy-Authorization: Bearer}} 4. Check that this invite is not forwarded, looking at the internal callLeg for the same CSeq

ftenerel

vcs

vcs_call_CSCuw93156

external

Check issues in interworked calls missing H.264 in the SDP out from VCS leading to one-way or no video issues.

stejanss

vcs

vcs_call_cscvo05522

external

Checks if Expressway received initial invite with transport=tcp in the contact header and confirms that it sends 20O OK with refresher=uas. This would mean that it will send the refresher after 15 mins without establishing TLS connection even if TLS and port 5061 is set in the VIA header from the far end.

jalero

vcs

vcs_CSCvr79898

external

Check if CSCvr79898 is hit where VCS does not process RTP sequence correctly if it receives two packets in a row that are delayed from their original position by 100+ packets

nomat

vcs

vcs_call_CSCvp03856

external

Compares the inbound and outbound callleg to see if the isFocus parameter is being dropped.

acalleba

vcs

vcs_call_CSCvp97128

external

Look for calls with silent monitoring and check re-invite if it contains silent mode.

acalleba

vcs

vcs_call_CSCvs10250

external

Check if there are any calls that are being loadbalanced and that have an incorrect BFCP behavior as Expressway does not reply back correctly to both ends

stejanss

vcs

vcs_call_CSCvc98425

external

Check if CSCvc98425 is hit.

hocao

vcs

vcs_wrong_route_header

internal

Check if a call is answered with 404 Not Found because the route header value is incorrect.

belhoest

vcs

vcs_webrtc_ff_cscvo80624

external

hocao

vcs

vcs_call_cscvn17342_far_end

external

Checks if the far end re-sends re-invite after we sent 491 message to a previously received re-invite with the same CSeq. If the far end doesn’t re-send the re-invite with the same CSeq, we alert the far end to take action.

jalero

vcs

vcs_call_CSCvh31290

external

Check “400 Malformed route header error”. Expressway-E not forwarding all record-route info to Microsoft side on INFO, causing instant messages fails with Skype for Business.

evfedoto

vcs

vcs_call_cscvt21924

external

CSCvt21924 SIP/H323 IWF Session Refresh Not working * Version from x12.5.6 and x12.5.7 * collect all ExpC Neighbor zone to CUCM with two or more peers and list them * ExpC receives NOTIFY with event-type: “KPML” on traversal client zone * if a 408 request timeout is sent with the same cseq of the previous notify * in the time between the notify and the 408 there is a tcp connection failed: “ Dst-port=”5061” Detail=”TCP Connection Closed” Reason=”Peer’s TLS certificate identity was unacceptable” * the destination needs to be a neighbor from the zones taken above.

ftenerel

vcs

vcs_call_cscvo39943

external

Checks if there are MS presentation calls with linked stun and if 400 Bad request is a response sent to ConnectionBindRequest on that particular call.

jalero

vcs

vcs_identity_unacceptable_default_zone

external

hocao

vcs

vcs_call_cscvw31967

external

Checks if Expressway-E receives SIP 407 proxy authentication message and forwards 404 not found to the calling party and the B2BUA generated 500 Server internal error.

jalero

vcs

vcs_appsharing_skype_tcp_syn_received_for_ice

external

Check if application sharing fails for call from skype is failing due to tcp syn not received.

hocao

vcs

mra_not_matched_in_allow_list

external

Check if some request could not be forwarded because some entries are missing in the allow list.

hocao

vcs

mra_cscvc90758

external

Check for occurrence of bug CSCvc90758 for not being able to add IM&P 11.5 server to C from X8.8 (case-sensitive).

stejanss

vcs

mra_cscvc33543_cscvf14623

external

Check whether we run into bug CSCvc33543 and CSCvf14623 by checking the symptoms for which a restart of Expressway-C is required.

stejanss

vcs

mra_xmpp_traversal_down

external

Check if XMPP connection for MRA from Expressway-C to Expressway-E on port 7400 fails.

kvancoil

vcs

mra_domain_not_configured

external

Check if -E is failing to find a path to send SASL authentication query.

hocao

vcs

mra_apns_not_supported_by_imp

external

Checks if Jabber Android is trying to login via Expressway. If Expressway is running X12.6 or higher and IM&P is not running 12.5.1Su3+ or 14.x+ Jabber will get disconnected

hocao

vcs

mra_CSCvn10906

external

This DS checks if VCS has hit CSCvn10906 where MRA login failed because IM&P lookup failed as Expressway makes a IMP home cluster node query using the xdb ‘get’ method

stejanss

vcs

mra_jid_different_than_userid_CSCvk75664

external

This DS checks if VCS has hit CSCvk75664 where MRA login failed because the userID of the user trying to login is different than its JID

hocao

vcs

mra_cscur92743

external

Check if we are hit by CSCur92743 (MRA: Call license limit reached alarm)

stejanss

vcs

vcs_wrong_pick_oauth_zone_cucm

internal

EXWY-C is picking the TLS over Oauth Zone to CUCM for Register Message

ftenerel

vcs

mra_round_robin_algorithm

external

Check if VCS can find XCP service.

hocao

vcs

mra_oauth_min_cucm_version

internal

hocao

vcs

mra_CSCvo47769

external

Look for attempted Directory traversal attacks

acalleba

vcs

vcs_cscuz57929

external

CSCuz57929 HTTP GET(Jabber Guest link) is getting slow response from Expressway/VCS

ftenerel

vcs

mra_external_uds_missing

external

Check if Expressway-C can resolve the cisco-uds external domain.

hocao

vcs

mra_cscuu06649

external

Check if cscuu06649 is hit.

belhoest

vcs

mra_CSCvb77703

internal

None

ftenerel

vcs

mra_CSCvo55619_intrusion

external

Checks for connectivity issues for MRA users caused by CSCvo55619

hocao

vcs

mra_CSCwd46586

internal

MRA calls intermittently failing with 404 Not Found at ExpE

jalero

vcs

mra_CSCvm60672

external

CSCvm60672 MRA login failing when Presence Redundancy Groups configured

ftenerel

vcs

mra_phone_register_ucm_set_as_domain

external

Check if a phone registration over MRA failed because the Unified CM FQDN is configured as domain on Expressway-C

hocao

vcs

mra_cscvo15089

external

Checks if MRA token refresh requests are being answered with 403 forbidden and for the error ‘UC node verify mismatched deployment_id errors’ relating to OAuth/SSO in the logs.

jalero

vcs

mra_phoneservices_cucm_rfc2392_noncompliant

external

Check for occurrence of bug CSCuv65202 for phone services over MRA failing due to Content Length issue on the CUCM (certain versions). If we hit this bug, phone services fail for Jabber.

stejanss

vcs

mra_sip_tcp_disabled

external

Check if phone registration failed via over MRA because protocol is not enabled.

hocao

vcs

mra_missing_sip_domain

external

Check if -C with MRA activated has at least 1 domain activated for SIP and IM&P

belhoest

vcs

mra_dh_key_too_small

external

Check if CUCM/IM&P offerts DH key >= 1024 which is a requirement as of X8.7.2.

hocao

vcs

mra_reverse_dns

external

Check for reverse DNS lookup failures as this causes MRA login to fail as of X8.8.

vsidimak

vcs

mra_core_cannot_download_config

external

Check if Jabber is able to retreive it’s phone configuration.

belhoest

vcs

mra_cscwc76776

external

Check if we are hit by CSCwc76776 (Expressway-E not responding to TCP 5222 connections)

acalleba

vcs

mra_bug_space_in_userid

external

Check if CSCvb29050 is hit.

evfedoto

vcs

mra_conflicting_sip_trunk

external

Check if there is a registration attempt towards CUCM on a connection that is in use by a SIP Trunk on CUCM as CUCM does not allow registrations on a SIP Trunk.

belhoest

vcs

mra_nat_exprc_cscvb95283

external

Check if Expr-C is being NATted to the same ip address as configured as static NAT address on Expr-E.

hocao

vcs

mra_get_edge_config_forbidden

external

Check if a 403 is returned for a get_edge_config.

hocao

vcs

mra_xmpp_cert_failed

external

Check if TLS connection for XMPP fails when reverse DNS lookup of Expr-E is not present in the certificate of Expr-E.

kvancoil

vcs

mra_basic_auth_disabled

external

Check if Basic auth is disabled. Applicable for X8.10+.

hocao

vcs

mra_mutual_tls_phone_failure

internal

Check if the system was unable to get phone services because it is setup with mutual TLS on SIP TLS 5061 port.

imdr

vcs

mra_capf_authentication_failure

external

Check requirements for MRA login with capf.

belhoest

vcs

mra_homecluster

external

Check system for “Unable to determine home CUCM” error.

evfedoto

vcs

mra_CSCvz20720

internal

This DS checks if Expressway has hit CSCvz20720 where MRA login failed because the ExpC certificate is not trusted by CUCM

nomat

vcs

mra_connection_cucm_disconnect

internal

Check if we find a TCP disconnection caused by a decode error of an incoming SIP message and if that caused the TCP connection with CUCM to disconnect.

kvancoil

vcs

mra_jabberd_service

external

Check if the Jabberd service started properly on VCS. If not, MRA will fail.

hocao

vcs

mra_no_device

external

Check that a device is configured on CUCM for the platform the MRA client is logging in with.

kvancoil

vcs

mra_cscvs68759

external

Check the length of CUCM FQDN and if MRA is enabled for the CUCM domain. Returns warning relating to bug.

jalero

vcs

mra_CSCvq43182

external

Check for occurrence of bug CSCvq43182 where CUCM nodes could not be added or refreshed with TLS verify mode set to On

stejanss

vcs

mra_cvsverifier

external

Check if the certificate requirements are met between VCS-C and IM&P.

hocao

vcs

mra_edge_config_checker

internal

Check if a UDS server is specified in the edgeConfigResponse.

hocao

vcs

mra_UCversion_compatibility_check

external

Check if Expressway-C version is compatible with versions of the IM&P and CUCM added.

belhoest

vcs

mra_cscvx80771

internal

CSCvx80771 - Unified CM configuration inconsistent data warning post upgrade

ftenerel

vcs

mra_softphone_badrequest

external

Check if phone registration failed via over MRA because expressway failed to decode a message

belhoest

vcs

mra_CSCwa25108

external

This DS checks if Expressway has hit CSCwa25108/CSCwc69661 where MRA login failed because the CUCM/IM&P/Unity node certificates are not trusted by Expressway-C

stejanss

vcs

mra_403_response_to_get_edge_config

internal

Check if system is affected by CSCvk06236 which causes Expressway to reject the endpoint get_edge request even if the domain in the request was enabled for MRA, in addition, if 403 is found in the logs but the version is not affected by the defect, then report a DS without the defect

nomat

vcs

vcs_cscvb43528

external

Check if vcs is affected by CSCvb43528.

kvancoil

vcs

mra_c_responds_with_http_502

external

Checks if a MRA login fails because Expressway-C was unable to resolve fqdn for one of the HTTP requests for MRA

hocao

vcs

mra_CSCvi37792

external

MRA login failures if ExpC restarts when UDS servers are unavailable. If an ExpC restarts and finds that the UDS servers are unavailable it appears to cache this state, causing MRA logins to fail from then on (despite the fact that the UDS servers have come back online). Workaround: Restart Exp-C once again while UDS server(s) are up and running. Check if there are authentication errors in the logginsnapshot logs file. If yes check if UDS lookups return valid UDS servers or not.

hamoshen

vcs

mra_cscvf25604

external

Check for occurrence of bug CSCvf25604. SSH tunnels are down on E nodes, but up on C nodes.

evfedoto

vcs

mra_cscvm76492

external

Check for occurrence of bug CSCvm76492. Jabber BIB recording over Expressway results in single recording with incoming & outgoing audio mixed together

belhoest

vcs

mra_sso_CSCvf37587

external

Check if system is affected by CSCvf37587 which causes MRA login with SSO to fail.

hocao

vcs

mra_cscva26845

external

Check for occurrence of bug CSCva26845 for not being able to add IM&P 11.5 server to C from X8.8 (case-sensitive).

stejanss

vcs

mra_cscut91464

external

Check if Jabber softphone failed to failover via MRA due to Jabber limitation (cscut91464).

evfedoto

vcs

mra_xcp_checker

internal

Check if there is xcp issue on traversal zone between -C and -E.

vsidimak

vcs

mra_cscvs68685

external

CSCvs68685 - Trying to communicate with a CUCM Node that is no longer configured Conditions: 1. Version from X12.5, fixed in X12.5.8 2. Lines: * 2019-11-12T17:08:39.571+02:00 DPMExpWC01 edgeconfigprovisioning: Level=”ERROR” Service=”UDSManager” Detail=”UDS get version request failed” UDS=”10.7.8.3” Reason=”User timeout caused connection failure.” 3. The attempted server is not in UDS list

ftenerel

vcs

mra_phone_reg_fail_digest_authentication

external

Checks if any phone registration failed because Digest Authentication is enabled on the phone security profile

hocao

vcs

mra_registration_fail_service_438_invalid_identity_header

external

Check if SIP Service between Exp-E and Exp-C failed. Which lead to inability to register phone over MRA

hocao

vcs

vcs_tls_timeout

external

Check if a TLS handshake timed out.

hocao

CSA-DS

Product

Name

Status

Creator

cucm

cucm_offnet_to_offnet_block2

silent

radrabik molszowy

cucm

cucm_fromHeaderTruncated_CSCuq20108

external

radrabik molszowy

cucm

cucm_refer_while_invite_491_CSCup30280

internal

orybak radrabik

cucm

cucm_sip_se_timer_expiry

internal

radrabik molszowy sspyriad

cucm

cucm_agenaInterface_leak_CSCva31765

internal

radrabik

cucm

cucm_srtpWithRtp_noFallback_detection

internal

radrabik

cucm

cucm_sip_200_different_cseq_CSCus20387

internal

kogami

cucm

cucm_sip_referto_phone_context_CSCuq21941

internal

kogami

cucm

cucm_sip_update_183_sdp_CSCvd54314

internal

kogami

cucm

cucm_sip_reject_after_422_CSCuv29584

internal

kogami

cucm

cucm_unnecesary_transcoder_request_CSCup13318

internal

kogami

cucm

cucm_process_leak_cdcc_CSCuw26299

internal

kogami

cucm

cucm_fax_mline_stripped_CSCur32841

internal

radrabik

cucm

cucm_sip_bye_mismatched_CSCun15762

internal

kogami

cucm

cucm_unsol_notify_hold_resume_CSCvc91499

internal

kogami

cucm

cucm_update_not_supported_CSCus24732

internal

kogami

cucm

cucm_multi_crypto_sdp_CSCvg38060

internal

kogami

cucm

CSCuq22701

internal

pdukat

cucm

CSCvc35766_detector_CSA_DS

internal

michamen

cucm

CSCvd02517

internal

pdukat

cucm

cucm_no_ringbacktone_do_em

ignore

kogami

cucm

CSCvj63648_detector_CSA_DS

ignore

josevil

cucm

CUCM_CSA_Call_Preservation_Detect

internal

adawabsh kogami pdukat

cucm

cucm_Geolocation_Check

internal

radrabik

cucm

mid_invite_expire_timeout

internal

rosreedh

cucm

Detect_MTP_allocation_failed

internal

adawabsh

cucm

cucm_sip_not_sending_200OK_CSCvd01097

internal

kogami

cucm

cucm_sip_dual_mode_alert_timer

internal

kogami

cucm

cucm_lync_no_sdp_CSCuw23493

external

kogami

cucm

cucm_SIPPeriodicReINVITETimer_CSCun66998

internal

kogami

cucm

cucm_t38_fax_CSCun32496

internal

kogami

cucm

cucm_488_quick_reinvite_CSCur60158

internal

kogami

cucm

cucm_source_port_bib_CSCuw19185

internal

kogami

cucm

cucm_recognize_update_CSCuv25343

internal

kogami

cucm

cucm_180sdp_update_CSCuu20587

internal

kogami

cucm

cucm_not_recorded_refer_CSCux37689

internal

kogami

cucm

cucm_dpark_not_working_CSCuw63041

internal

kogami

cucm

cucm_snr_path_timer_CSCvf10487

external

kogami

cucm

cucm_RPID_unknown_CSCum06402

internal

kogami

cucm

cucm_CFA_loop_CSCue01891

internal

kogami

cucm

Pickup_Issue_CSCuj16559

external

apiskuno

cucm

cucm_stuck_LBM_CSCul57618

internal

kogami

cucm

cucm_183_update_CSCuu67940

internal

kogami

cucm

cucm_meetme_tone_CSCup27560

external

kogami

cucm

cucm_DevName_not_upper_CSCvf56538

internal

apiskuno molszowy

cucm

CSCuz28160_CSA_Module

silent

sbraichu

cucm

cucm_ivr_dtmf_not_received_CSCuw79671

external

molszowy wsyrnick belhoest

cucm

cucm_Advertise_Globally_via_ILS_inserts_Alternate_Number_into_Local_DA_CSCuu62577

internal

wsyrnick molszowy

cucm

cucm_Phone_disconnects_call_while_on_hold_or_being_redirected_CSCvd12396

internal

wkoziol molszowy

cucm

cucm_Dual_Ringback_heard_in_Secure_Mode_180_Ringing_after_183_CSCuq67163

ignore

wsyrnick

cucm

cucm_MGCP_state_not_updated_after_OLC_stuck_in_waitForMGCPResponse_state_CSCuj23331

internal

wsyrnick

cucm

cucm_CUCM_Park_feature_cannot_retrieve_calls_CSCut84956

ignore

wkoziol

cucm

cucm_Audio_m_line_is_stripped_in_200OK_while_answering_to_the_T38_ReInvite_CSCur32841

silent

wsyrnick

cucm

cucm_dpark_not_working_CSCuy45449

external

kogami

cucm

cucm_H245_SIP_OOB_DTMF_Conversion_fails_with_No_Preference_on_SIP_Trunk_CSCum50133

internal

sspyriad wsyrnick

cucm

cucm_CallManager_is_sending_out_duplicate_dtmf_digits_CSCux54464

external

wsyrnick molszowy belhoest

cucm

cucm_Cannot_use_Mobility_Softkey_to_switch_from_the_desk_phone_to_a_mobile_CSCux22567

internal

sspyriad wsyrnick

cucm

MTP_Media_connect_issue

internal

adawabsh

cucm

cucm_eoeo_CSCuy8355

ignore

adawabsh

cucm

cucm_Calls_from_dual_mode_phones_to_overlapping_translation_patterns_CSCvk54291

external

sspyriad wsyrnick

cucm

cucm_Call_index_not_consist_after_barge_a_transfered_call_CSCuo96552

ignore

wkoziol

cucm

cucm_CUCM_responds_with_400_Bad_Request_to_SIP_INFO_during_mid_call_CSCux30379

silent

sspyriad wsyrnick molszowy

cucm

cucm_SME_routed_call_fail_SIP_4025_CSCut40980

internal

sspyriad wsyrnick

cucm

cucm_Native_Call_Queue_call_rings_back_in_0s_when_parked_by_88XX_phone_CSCux73307

silent

sspyriad wsyrnick molszowy

cucm

RPID_incorrect_CobferenceNow_CSCvi43802

ignore

apiskuno molszowy

cucm

cucm_Block_CTI_Unencrypted_CSCvj93561

silent

apiskuno

cucm

INC_Call_Matching_FAC_Enabled_RP

internal

mokalam

cucm

H323_TCP_socket_failure

external

mokalam

cucm

cucm_Add_RD_via_CTI_fails_when_it_overlaps_with_pattern_ending_exclamaton_CSCuv03102

ignore

kteper

cucm

cucm_CCM_VM_leaks_slowly_contributed_due_to_media_interfaces_being_leaked_CSCuv34143

silent

wkoziol

cucm

SIP_MGCP_DTMF_BUG_CSCvh79219

internal

mokalam

cucm

cucm_Recording_is_not_working_for_CIPC_device_if_the_transport_is_UDP_CSCvj77290

silent

kteper

cucm

H245_TCP_Socket_Failure

internal

mokalam

cucm

CSCvo80917_detector_CSA_DS

external

josevil

vcs

vcs_kpml_fail_404_CSCuv39848

external

tfedosie belhoest kvancoil

vcs

vcs_encrypted_call_dns_truncated

internal

kogami hocao vsidimak

vcs

vcs_cucm_unescaped_CSCvf73537

internal

kogami

vcs

mra_sip_mtls_enabled

internal

sdekunst

cucm

cucm_CSCvn78228

ignore

nanzai kogami

cucm

cucm_CSCvp43928

ignore

nanzai kogami

sysdump

Expressway_Crash_Finder_For_Csa

internal

belhoest

bwrks

Test_BWRKS_CSA_DS

ignore

visimard

broadworks

callengineDsigTest

ignore

visimard

Jabber

test_jabber_csa_ds

ignore

hocao