About On Demand Data Collection (ODDC)ΒΆ
ODDC is designed to improve the customer and engineer experience through faster root cause analysis and problem resolution by removing the back and forth between the Cisco engineer and customer when data is needed to resolve an issue. After the data has been collected the engineer can choose to redirect the collected data to the Log analysis tool or BORG. Alternatively, the engineer can also choose to download the raw data.
On Demand Data Collection (ODDC) is composed of three capabilities:
Webex Serviceability Service
TraceLogger (roadmap)
Collaboration Solution Analyzer: ODDC Application
To access the ODDC tool your CEC account requires specific entitlement. You can request access here.
The ODDC workflow is summarized in below picture.
