About CSA

CSA combines the the functionality of multiple tools that allow you to troubleshoot and validate your Cisco Collaboration deployments:

Log analyzer - Upload logs files from Collaboration product for analysis, cross-product communication flow visualisation and automated issue detection.

CollabEdge Validator - Verify your Mobile and Remote Access (MRA) feature configuration by simulating the Jabber over MRA communication from our tool to your network.

SRV Checker - Verify external DNS configuration for your domain and perform network connectivity tests to your edge components.

UC Crashdump Analyzer - Analyze application crash dumps in UC environments. Gain detailed context about crashes, identify root causes by matching known bugs, and receive customized action plans to guide troubleshooting and mitigation efforts.

B2B Call Tester - Call in from SIP endpoint or over WebRTC to a temporary CMS space or be called to your URI to test B2B calls.

Self-service TAC Workflows - Resolve common technical issues efficiently with our workflows. These tools provide step-by-step instructions and empower you to implement solutions independently.

SIP Profile Tester - Validate IOS SIP Profile Configuration.