Conferencing Platforms#
CMS (Meeting server)#
Log file format
Upload logbundle.tar.gz file collected over SFTP from your CMS server. Alternatively, upload log archive collected using the CMS log collector tool found here.
Supported features
SIP calls
Conductor#
Log file format
Upload the full diagnostic archive collected under Maintenance -> Diagnostics -> Diagnostic logging. Check the “take tcpdump while logging” option on the web interface to also include pcap for extended feature set of the tool. We rely on xconf and xstat (txt and xml) files to get general system information, but also some vital information required for successful main log analysis (loggingsnapshot file).
Supported features
SIP calls
Conferences
RTP streams (pcap)
TCP/UDP streams (pcap)
DNS (pcap)
API/HTTP
Telepresence Server#
Log file format
Upload the .zip system logs file which can be downloaded at TPS Status -> System logs Download file
Supported features
SIP calls
MCU#
Log file format
Upload a .zip file which contains the event logs and the protocol logs.
Supported features
SIP calls
H.323 calls
Immersive#
Log file format
Upload the tar file for analysis. The file contains the following
Bootlogs
Logs
Core data
State data